Refunds

Version dated 22 September 2026.

This document describes in which cases the Provider refunds funds for the OMNOOS Service and how to ask for a refund. The terms are set out in accordance with the legislation of Ukraine, in particular the Law of Ukraine “On Consumer Protection”.

1. When Funds Are Refunded

1.1. Unused balance — refunded at the User's request in full.

1.2. Double debit — if the card has been debited twice for one action, the excess is refunded in full.

1.3. Service not provided — if a phrase was not processed through the fault of the Service and the funds for it were debited, they are returned to the balance or to the card — at the User's choice.

1.4. Refusal to use — the User may refuse the service before the moment it is provided (that is, before the phrase is processed) and get the funds for unprocessed phrases back.

2. When Funds Are Not Refunded

2.1. Spent phrases — the service for them has already been provided: the phrase has been processed and the result has been shown to the User.

2.2. Breach of the terms of the agreement — if access has been stopped for a breach by the User of the terms of the Public Offer Agreement, spent phrases are not refunded; the unused balance is refunded.

3. How to Ask for a Refund

3.1. Send a letter to the address vasiliy.bogush@gmail.com from the address linked to the account, and state:

• the account name;
• the date and amount of the payment (if needed — the receipt from the payment service);
• the amount to be refunded.

3.2. The request may concern either the whole unused balance or a part of it.

4. Time Limits

4.1. The Provider considers the request within 5 business days and informs of the decision by a reply letter.

4.2. The refund is made in the same way as the payment was made — to the same card through the payment service. The funds arrive within up to 10 banking days, depending on the User's bank.

4.3. If the card from which the payment was made is no longer valid, the refund is made by agreement of the parties.

5. Disputes

5.1. If the User does not agree with the decision on the refund, the parties resolve the dispute by negotiations.

5.2. If the dispute could not be resolved by negotiations, it is considered in accordance with the legislation of Ukraine, in particular the Law of Ukraine “On Consumer Protection”.

6. Contacts

Other documents: Public Offer Agreement · Privacy Policy · Terms of Payment and Provision of Services · Contacts